GENERAL
ISTRIALUX is a travel agency (hereinafter: ISTRIALUX) owned by the company ISTRIA LUX d.o.o., Svetvinčenat 20, 52342 Svetvinčenat, PIN: 95296395810, specialising in mediation in the rental of private holiday homes with pools. ISTRIALUX concludes mediation agreements for the provision of accommodation services directly with property owners in order to ensure that its guests receive service at the highest possible level. All advertised villas are under contract with ISTRIALUX and all have licences issued by the competent state authorities.
INTRODUCTION
The rental agreement that you conclude with ISTRIALUX as intermediary is concluded by you as the tenant (hereinafter: the guest) with the owner of the villa/holiday home (hereinafter: the villa) as the landlord (hereinafter: the owner). ISTRIALUX acts exclusively as an intermediary and is liable only in that capacity.
By paying the deposit for the reservation of the selected villa for the desired period, you unconditionally accept these General Terms and Conditions, which will be published on the ISTRIALUX agency website: www.istria-lux.com and which enter into force on the date of publication. After ISTRIALUX receives payment of the reservation deposit, it will send the guest written confirmation of the villa reservation (hereinafter: the confirmation). The written reservation confirmation together with these General Terms and Conditions constitutes the Rental Agreement between the guest as tenant and the owner as landlord. On the date of booking the villa, the guest must be at least 21 years of age.
1. ARRIVAL AND DEPARTURE
The earliest check-in time is 16:00 on the day of arrival. The latest check-out time is 10:00 on the day of departure. Earlier check-in and later check-out are not possible.
1.1. Guest registration
Pursuant to the laws of the Republic of Croatia, the guest is obliged to present the villa owner/host with a valid identity document containing personal data, which will be used for registration with the Croatian Tourist Board (Hrvatska turistička zajednica – HTZ). These data will not be used for any other purpose. A guest who does not provide any type of valid identity document required for the legally mandatory guest registration may be denied access to the villa, without the possibility of a refund of the rental amount paid for it.
2. THE VILLA
2.1. Number of guests
At all times, the maximum number of persons staying on the villa property is the number stated on the villa’s website. If more people than the maximum permitted number stay in the villa or on the villa property without the owner’s permission, the owner and/or ISTRIALUX reserve the right to terminate the Rental Agreement with immediate effect, without notice, and the guests undertake to permanently vacate the villa within 2 (two) hours. No refund will be granted for the unused rental period of the villa.
2.2. Noise
If guests disturb public order and peace through noise and shouting and do not reduce the noise even after a warning, this may be considered a serious breach of the provisions of the Rental Agreement, in which case the owner and/or ISTRIALUX are authorised to terminate the Rental Agreement with immediate effect, without notice. The guest undertakes to permanently vacate the villa within 2 (two) hours together with all persons staying there and is not entitled to request a refund of the accommodation amount paid from either the owner or ISTRIALUX.
2.3. Pets
Guests may bring pets only to those villas where the website states that pets are allowed. Under no circumstances may a pet enter the pool or stay on the furniture (beds or seating/lounging furniture).
2.4. Pool
For their own safety, the guest undertakes to listen to any instructions communicated by the owner or ISTRIALUX relating to use of the pool. The guest is responsible for use of the pool in every respect. Children must be under constant adult supervision in the pool area. The guest uses the pool at their own risk. If accommodation is booked outside the summer season, the pool may not be available for use. Please note that use of hot tubs/jacuzzis is associated with certain health risks and that they are used at your own risk. It is possible that the water in hot tubs/jacuzzis will not be warm until later in the evening on the guest’s day of arrival. Standing on the covers of hot tubs/jacuzzis is prohibited. If a cover breaks, the guest undertakes to compensate the owner directly for the damage.
3. PAYMENTS
The reservation is binding and, at the time of booking, a deposit of 30% of the agreed accommodation price is required. The reservation is then confirmed, the agreement with the owner is concluded and these General Terms and Conditions, which form an integral part of the villa Rental Agreement, are accepted. After the booking and payment process has been completed, ISTRIALUX will send written booking confirmation by e-mail. The Rental Agreement is deemed concluded at the moment ISTRIALUX receives the paid deposit amount. If payment is not made within 5 (five) days from the date of booking, the Rental Agreement is deemed terminated. The deposit may be paid by bank transfer, and the remaining 70% of the reservation amount either by bank transfer 30 days before arrival or directly to the owner immediately upon arrival (where this option is permitted).
4. CANCELLATION
If the guest cancels the reservation, the guest loses the right to a refund of any amount paid up to that point. ISTRIALUX retains all payments received and the guest has no right to a refund. If the guest cancels the Rental Agreement and succeeds in finding another guest to take over the rental of the Villa instead, all payments made up to that point will be treated as payments made by the replacement guest, and the Rental Agreement will be concluded with that replacement guest at no additional cost.
The guest has the right to cancel their reservation free of charge within 24 hours of making the booking and to receive a full refund of the funds paid.
Funds will be refunded within 14 days of the date of cancellation, using the same method by which they were received, directly to the credit card or bank account, depending on where they came from.
5. DAMAGE AND COMPLAINTS
The guest has the right to submit a written complaint regarding services provided by ISTRIALUX by post to Istrialux d.o.o., Svetvinčenat 20, 52342 Svetvinčenat or by e-mail to istrialux1@gmail.com.
The Agency will respond to the complaint in writing within 15 days of receipt, using the means of communication proposed by the complainant.
If the guest leaves the villa/apartment before the expiry of the agreed rental period without prior notice to and agreement with ISTRIALUX, this will be at the guest’s own risk and expense, and the Agency accepts no liability.
The guest undertakes to treat the rented villa responsibly. In the event of any damage caused by the guest, the guest is obliged to report it directly to the owner and to pay/compensate for the damage. If the guest notices any damage or defects in the villa or in the cleaning, the guest is obliged to submit a complaint immediately and no later than within 24 hours. The complaint must be addressed directly to the owner or the owner’s authorised representative. ISTRIALUX is not responsible for the condition of the villa; the owner is responsible for any discrepancies between the condition of the villa and the condition published on the website.
6. FINAL PROVISIONS AND JURISDICTION
6.1. ISTRIALUX provides all information about the villas via the website and endeavours to provide the most accurate and up-to-date information possible, collected from the villa owner. The sole responsibility for providing accurate and complete information about the villa lies with the owner, and ISTRIALUX cannot be held liable in the event of inaccurate, incomplete or incorrect information.
6.2 In the event of any doubt regarding the interpretation of individual terms in translated versions of these General Terms and Conditions into other languages, the original Croatian version shall prevail.
6.3 The contracting parties shall endeavour to resolve any disputes amicably and by mutual agreement. In the event of any dispute, the local jurisdiction of the competent court in Pula and the application of Croatian law are agreed.